Globe Salon | Policies
CURRENT AS OF 10/01/20
For information on how our experience and policies may be temporarily impacted by coronavirus protocols, please click here.
To best accommodate your scheduling needs, advance bookings with Globe Salon’s professionals are strongly recommended as most of our schedule is pre-booked via appointment. If you need a last-minute appointment, please call and we will do our best to accommodate you.
Arrival & Check-In
So that we may provide the best and most timely service to all our guests, please arrive and check-in with our Front Desk at least five minutes before your scheduled appointment. Sorry, but late arrivals cannot be accommodated.
Globe Salon maintains an energetic, creative professional environment. For the comfort and safety of all guests, we do not permit smoking or eating. If you are using a mobile device with audio, please use headphones. As a courtesy to our neighboring businesses, please refrain from visiting them while processing colors or chemicals.
Changes, Cancellations & Rescheduling
We take your appointment with us seriously and ask you to do the same. To provide the best possible service to all of our guests, changes must be confirmed no later than twelve hours prior to your appointment. Failure to do so will result in a cancellation fee and/or the inability to secure future appointments.
Children & Guests
We love children, but Globe Salon is a busy professional environment that is not always safe for them. Lobby seating is limited and styling stations provide room for staff and the guest receiving services only. We happily service children aged 5-12 when the parent is a current salon guest. Sorry, we do not accept guests under age 5.
The consultation is a critical component of a successful salon experience. Globe Salon’s professionals make every effort to communicate with guests before, during and after their service to ensure complete satisfaction. You are encouraged to actively engage your service professional to ensure that your personal goals are met.
Fees & Pricing
Service fees listed are starting points only. Your actual fees will depend on the services required to achieve the goals set during your consultation. Guests are encouraged to request a fee estimate before service has begun.
Share the Globe Salon experience with an electronic gift card available in any dollar amount, and sent via text or email.
Service gratuities are not included in Globe Salon fees. If you wish to offer your service professional a gratuity, for your convenience you may do so at the time of check-out. Standard guidelines (15-25%) are appropriate.
We want you to be happy, so if any part of your experience does not meet the expectations set forth by Globe Salon’s mission statement, please take your concerns directly to Guest Services immediately, or within 36 hours of your service. Although refunds cannot be granted for services, we will do everything we can to assist and satisfy you.
Information & Data Policy
Guest information is kept confidential and used in-house only; we may send you information from ourselves or on behalf of others that you may find useful. Due to liability and intellectual property concerns, color formulations and other professional data cannot be released.
Globe Salon accepts payment in the form of your bank debit card, Visa, Mastercard, American Express or Discover card, Globe Gift Cards and cash. Sorry, but checks are not accepted.
Professional Care Products
To help you maintain the health of your hair, to preserve color, and to consistently achieve the look you desire between appointments, we educate guests on which products to use at home. If any product purchased at Globe Salon does not meet expectations, we encourage you to discuss it with us so we can better serve you. Within the first three uses and 30 days of purchase, you may present your receipt, the product and all original packaging to the Guest Services desk. We will gladly apply the total to another purchase or refund your purchase price. If you do not have a receipt and/or the packaging but the purchase can be identified in your guest history, we will gladly accept the product for exchange, applying the total to another purchase of equal or greater value. For health reasons, defective brushes, combs and other personal use items may be exchanged for the same product only.
When you call to book with Globe Salon, you are scheduled with stylists that we have selected, trained, and employed to uphold the Globe Salon standards of performance and service. We also have a select roster of self-employed stylists working at Globe Salon; note that they each are responsible for their bookings, fees, and standards of performance.
Per Federal and Nevada law and Nevada State Board of Cosmetology regulation, Globe Salon welcomes service animals that meet the ADA definition of an “animal individually trained to do work or perform tasks for the benefit of an individual with a disability.” Please note that pets, as well as therapy, companion, and emotional support animals, are not covered by ADA definition and therefore not permitted.
Salon guests may connect to our free wi-fi network. See Guest Services for the password. Please use headphones while listening to audio.