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Archive for January, 2014

When you visit us, you deserve a seamless, pleasant experience from beginning to end. Our Ten Core Values are what we lean on to make that happen. They illustrate an alchemy of several different components, from our unique business model to the way we recruit and reward our amazing team. Here’s what they mean to us:

Professionalism & Accountability
What we do at Globe Salon is not a hobby or something to pass the time. It is our passion and our profession. This means we take our jobs seriously, and we hold each other accountable to the highest standards of character, conduct and ethics throughout our organization. We also hold ourselves accountable to you and do our very best to engender your trust.

Guest Service, Satisfaction & Value
We work to provide Globe Salon guests with an exceptional level of service. We listen, we anticipate, and we truly enjoy assisting you to the best of our ability. We also structure our fees to be as straightforward and inclusive as possible, as well as competitive for what we offer. All of this helps us to achieve a very high level of guest satisfaction.

Creativity & Artistry
Ours is a creative trade, and we recruit those who can successfully meld creativity with professionalism. We love to stretch our legs by styling editorial photo shoots, working backstage at fashion shows, and more. Think of Globe Salon the same way you may think of an advertising agency, a magazine publisher, or any other educated, highly-trained team of creative professionals working together to achieve something beautiful and on time.

Friendly, Warm & Welcoming
We know you have plenty of salons from which to choose. Globe Salon does not take your choice to trust us for granted. We appreciate every phone call, every visit, and are happy to see each and every one of you. The only attitude you get from us is a good one.

Cleanliness & Maintenance
Globe Salon understands that providing personal services is more than just what happens in the chair. It’s how comfortable you feel in our space and how relaxed you can be when visiting us. And we know that a lot of that comes from the space itself. Globe Salon is an intimate, highly trafficked salon, but we adhere to a cleaning and maintenance schedule that keeps it looking fresh and instills confidence.

Enthusiasm for Our Profession
Globe Salon’s team is comprised of passionate professionals, thanks to a recruiting and hiring process that ensures that only passionate professionals pass muster. We are not in this business by accident; we are here because we want to be. Just as importantly, our salon’s training, education, benefits and work environment go a long way to maintaining that enthusiasm. Globe Salon is where a salon career goes to thrive.

Team Oriented
Plenty of workplaces lay claim to a team-oriented atmosphere; Globe Salon lives it. It’s hard to explain how we do this without a comparison, but it’s really very simple: We do not rent work stations to independent contractors. The result? We all have a vested interest in the satisfaction of every guest that visits us. To this end, we work together, share knowledge, teach classes, hold each other up when things get tough, and hold each other accountable when necessary. We’re a family.

Community Involvement
Globe Salon recognizes that we are a small part of a greater community — and that’s not just our downtown community, but the entire Las Vegas metropolitan area and beyond. As citizens of our community, we do what we can to give back by participating in charities, donating services and products, and sharing our time. We have also self-produced a series of very successful fundraisers called Fashion Fling. So far, Globe Salon has donated more than $42,000 to non-profits in our community.

Career Growth & Education
When licensed professionals join our team, they must work though our formal Boot Camp Program before performing critical services on our guests. That sets the bar for education and for performance expectations, but it doesn’t stop there. We are dedicated to continuing education that keeps our skills fresh. From in-salon classes to hair shows, from salon-wide advanced courses to sending individual team members to California and New York for intense training, Globe Salon knows that our profession requires constant learning.

Brand Awareness
In October 2000, Globe Salon opened as an unknown business with a big vision. In the years since, our team set the standard and gave life to that vision. We respect the fact that when you call or you visit us for the first time or the fiftieth, you have expectations of us. Our goal is to never let you down and to exceed those expectations. Our name now sets the standard for us.

Today, Joe Schoenmann — you may know him as the “Joe Downtown” who writes for the Las Vegas Sun and the Las Vegas Weekly — wrote this story about encouraging suburbanites to visit and explore Downtown Las Vegas. According to the story, Joe spent some time in the suburbs recently, and found that a lack of information, advertising and promotion — as well as the perceived challenge of “convenience” (or lack thereof) — keeps many suburban dwellers away from all the neat things that are happening in DTLV.

Here at Globe Salon, we find this interesting for many reasons. First and foremost, we moved to the Downtown Las Vegas Arts District in 2008, well before many of the new attractions and amenities were built. There were a few other spots, of course (kudos to the Arts Factory, the Downtown Cocktail Room, the Beauty Bar and others). But when we joined that handful of visionaries, Downtown was a different place to what it is today. Back then, people were hesitant to walk a block or two for lunch; today, dozens of new businesses have opened and street life is very active, with joggers and strollers and bicyclists and dog walkers streaming by our windows all day, every day.

But in 2008, we had to find a way to make Globe Salon’s loyal guests — the majority of whom were residents of Summerlin and the northwest, as well as Green Valley, Seven Hills, and other suburbs — feel comfortable coming to Downtown, as well as attracting their neighbors. And, we had to give them reasons to keep coming. We accomplished the first by designing our space to feel at once urban and luxe, so that when guests walked into our Downtown location the first time, they would feel comfortable. The second we accomplished by taking the success we had achieved at our original location and pushing it to another level. We aimed high, determined to excel in both guest service and in the skills of our Creative Team by creating our Boot Camp Program for new hires.

Elle Magazine recognized these efforts by naming us to its “Top 100 Salons” list two years in a row. But the best evidence of all is that almost six years after moving Downtown, Globe Salon is still attracting guests from all corners of the valley. In fact, the majority of our guests must travel into Downtown to visit us, and we do our best to point them to other things downtown we think they would like, whether it’s shopping, dining, art or nightlife. Generally speaking, our guests don’t have trouble getting here, and parking is a cinch. Some of them walk about ten steps from their car to our doors. How’s that for convenience?

Globe Salon has never seen Downtown as an island. It is a vibrant, changing place and we are thrilled to be a small part of its resurgence. But we enjoy all parts of the valley for their own unique sensibilities, and so do many of our neighbors (we can’t tell you how often we run into Downtown friends enjoying places like Summerlin’s Sambalatte or Boulder City’s Dillinger). Just as we enjoy suburban spots, we’d like to extend an invitation to those suburbanites who want to explore downtown but don’t know where to start.

So here it is: Grab your sense of adventure, come on down, stop in, say hi, and introduce yourselves. We’ll show you around the salon and answer any questions you may have. Then, we’ll point you in the right direction to have some fun in our little corner of Las Vegas. We think you’ll be pleasantly surprised.