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Archive for August, 2012

Globe Salon Policies

August 15th, 2012

Appointments & Walk-Ins
To best accommodate your scheduling needs, advance bookings with Globe Salon’s professionals are strongly recommended. While we welcome walk-ins, it is rare that we have availability as most of our schedule is pre-booked via appointment. If you need a last-minute appointment, please call and we’ll do our best to accommodate you.

Arrival & Check-In
So that we may provide the best and most timely service to all our guests, please arrive and check-in with our Front Desk at least five minutes before your scheduled appointment. Sorry, but late arrivals cannot be accommodated.

Atmosphere
Globe Salon maintains an energetic, creative professional environment. For the comfort and safety of all guests, we do not permit smoking or eating. If you are using a mobile device with audio, please use headphones. As a courtesy to our neighboring businesses, please refrain from visiting them while processing colors or chemicals.

Changes, Cancellations & Rescheduling
We take your appointment with us seriously and ask you to do the same. To provide the best possible service to all of our guests, changes must be confirmed no later than twelve hours prior to your appointment. Failure to do so will result in a cancellation fee and/or the inability to secure future appointments.

Children & Guests
We love your children, but Globe Salon is a busy professional environment that is not always safe for them. Lobby seating is limited and styling stations provide room for staff and the guest receiving services only. We happily service children aged 5-12 when the parent is a current salon guest. Sorry, we do not accept guests under age 5.

Consultations
The consultation is a critical component of a successful salon experience. Globe Salon’s professionals make every effort to communicate with guests before, during and after their service to ensure complete satisfaction. You are encouraged to actively engage your service professional to ensure that your personal goals are met.

Fees & Pricing
Service fees listed on the Globe Salon website menu are, as noted, starting points only. Your actual fees will depend on the services necessary to achieve the goals set during your consultation. If they desire one, guests are encouraged to request a fee estimate at consultation time.

Gift Cards
Share the Globe Salon experience with an electronic gift card available in any dollar amount, sent via text or email.

Gratuities
Service gratuities are not included in Globe Salon fees. If you wish to offer your service professional a gratuity, for your convenience you may do so at the time of check-out. Standard guidelines (15-25%) are appropriate.

Guest Satisfaction
We want you to be happy, and will do everything we can to make it so. If any part of your experience does not meet the expectations set forth by Globe Salon’s mission statement, please take your concerns directly to Guest Services immediately, or within 72 hours of your service. Although refunds cannot be granted for services, we will do everything we can to assist and satisfy you.

Information & Data Policy
Guest information is kept confidential and used in-house only; we may send you information from ourselves or on behalf of others that you may find useful. Due to liability and intellectual property concerns, color formulations and other professional data cannot be released.

Internet | Wi-Fi
Guests may connect to our free wi-fi network with any wi-fi enabled device. See Guest Services for the password. Please use headphones while listening to audio.

Payment
Globe Salon accepts payment in the form of your bank debit card, Visa, Mastercard, American Express or Discover card, Globe Gift Certificates and cash. Sorry, but checks are not accepted.

Professional Care Products
As part of our service to you to help you maintain the health of your hair, to preserve color and to consistently achieve the look you desire between appointments, we educate guests on which products to use at home. If any product purchased at Globe Salon does not meet expectations, we encourage you to discuss it with us so we can better serve you. Within the first three uses and 60 days of purchase, you may present your receipt, the product and all original packaging to the Guest Services desk. We will gladly apply the total to another purchase or refund your purchase price in the same form as original payment. If you do not have a receipt and/or the packaging but the purchase can be identified in your guest history, we will gladly accept the product for exchange, applying the total to another purchase of equal or greater value. For health reasons, defective brushes, combs and other personal use items may be exchanged for the same product only.

  • Kérastase Paris: We are a network salon for this respected line of high-quality hair care products, including daily care, styling and intense treatments for all hair types. We also offer in-salon Kerastase Fusio-Dose treatments that will make your hair look and feel simply amazing. Kerastase provides results, treatment and exclusivity in one amazing package.
  • Bumble + bumble: We are a network salon for this line of very versatile hair and styling products straight from the runways of Manhattan.
  • Etcetera: Globe Salon also offers a select and varying assortment of professional-grade brushes, blow dryers, ceramic flat irons, jewelry and more. Browse and enjoy!

Service Animals
Per Federal and Nevada law and Nevada State Board of Cosmetology regulation, Globe Salon welcomes only service animals that meet the ADA definition of an “animal individually trained to do work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals who are hearing impaired to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.” Please note that pets, as well as therapy, companion, and emotional support animals, are not covered by ADA definition and therefore not permitted.

It’s been a long time coming, but Globe Salon — an Elle Top 100 Salon in the heart of downtown Las Vegas and its Arts District — has revamped its website (cue: big sigh of relief…). The new design is intended to look great, load quickly on your desktop and mobile device, and provide both potential and long-time guests with important facts about the salon: Who we are, what we do, and how we do it.

An important part of that is sharing new and relevant information. As many of you already know, Globe Salon believes strongly in the power of communication, from our first personal contact with you (often on the telephone), to our first meeting with you in the salon and that all-important consultation. That’s why we engage our guests and our community daily via FaceBook and Twitter. That’s also why we made certain that our new website would include two things: a News page and this new Blog page.

While the News page is where we will post formal information, history, and press releases about Globe Salon, here at the Blog things will be a little more loose and lively. Here, we will share fun, innovative beauty information, let you know about interesting community events and developments, and engage in a meaningful dialogue with you, our guests. And it won’t be just one voice; some of our staff members will be sharing with you here as well. And, it will be a great place to check-in when you need event information, parking information, hours updates, and more.

Think of our blog as a sort of FaceBook Plus; those brief status updates often leave you wanting more information, and here at our blog is usually where you will find it! We hope you will bookmark this page, check in often, and be a part of our community. After all, we’ve shown that we can build a beautiful salon, create a beautiful new website, and do beautiful hair. But in the end, it is all about engaging our community and sharing our human experience. So, welcome to Globe Salon’s new blog. We hope you enjoy what we have in store!